How has the COVID-19 pandemic influenced work dynamics?
The pandemic has led to a rise in freelance work and sharing economy activities, blurring the lines between personal and small business risks and presenting opportunities for insurers to adapt their offerings.
What impact has the pandemic had on consumption patterns?
Disruptions in global supply chains have prompted a reconsideration of abundance culture and its environmental impacts, with younger consumers increasingly focused on sustainable practices.
What is the metaverse, and how is it relevant to insurers?
The metaverse is a virtual space where individuals engage in various activities. Insurers are exploring ways to address the risks associated with this digital realm, such as offering coverage for non-fungible tokens (NFTs) and accepting cryptocurrency payments for premiums.
How are insurers responding to the demand for trusted information?
Insurers and insurtech companies are providing innovative solutions, such as smart speaker-enabled assistance for policy queries and tools for optimizing insurance coverages, to meet customers’ expectations for access to accurate information.
What is the focus of insurers in terms of customer and employee well-being?
Insurers are prioritizing digital experiences that enhance care-related services and experiences for both customers and employees, aligning with their core purpose of providing support and protection.
